Jon Johnson | Program & Operations Leader

I build operational systems that help technical teams scale—and I'm deepening my cloud skills to bridge business and engineering even better.

5+ years leading program operations, enablement, and performance systems in high-volume environments. Now actively building AWS and cloud infrastructure skills to become a stronger technical program leader. This site? Built and deployed on AWS infrastructure I configured myself.

Targeting Technical Program Manager roles at cloud-native or infrastructure-focused companies.

Let's talk Download resume

Quick Snapshot

📍 Remote (US)
🎯 Targeting Technical Program Manager roles
📊 Building technical depth in AWS/Cloud
🧠 CompTIA Security+

About

I've spent the last 5+ years building and running operational programs that help teams perform at scale. Most recently, I own the full "nesting" program at Ignition—the critical bridge between training and production for new call-center agents. That means designing frameworks, coaching SMEs, building performance dashboards, and using data to drive retention and productivity improvements.

Here's what I realized: the best Program Managers in tech don't just understand people and process—they understand systems and infrastructure. So I'm building those skills, starting with AWS. This site is my first public cloud project: hosted on S3, delivered via CloudFront, secured with ACM, and wired to a custom domain I manage end-to-end. It's proof I can learn fast and apply technical concepts to real problems.

My goal? Become a Technical Program Manager who bridges operational thinking with cloud infrastructure—someone who can scope technical work, speak fluently with engineers, and build systems that scale teams and products.

Jon Johnson — Program & Operations Leader building technical depth in cloud infrastructure.

Skills

Program & Operations

Program Management Operations Strategy Process Improvement Change Management Cross-functional Collaboration

Leadership & Performance

Team Leadership Coaching & Development Training & Enablement Performance Metrics & Dashboards Goal Setting & Accountability

Cloud & Technical

AWS S3 & CloudFront Static Website Hosting Automation Confidentiality, Integrity & Availability (CIA)

Experience Highlights

Below are key roles that shaped my operational thinking and systems-building approach. View full work history →

Onboarding Program Manager (Nesting)

Ignition · Remote

August 2023 – Present

Own the end-to-end onboarding and enablement program bridging training to production for 30-40 new hires per quarter. Design coaching frameworks, train SMEs on performance management, and build dashboards tracking conversion, security attach, utilities, and attrition risk across multiple cohorts.

Key impact: Improved retention 3% through data-driven interventions, process optimization, and structured coaching methodology. Led team to 25% weighted conversion rate through performance framework design.

Sales Performance Manager & Team Lead

Red Ventures · Remote

June 2018 – August 2023

Managed strategic operations and performance analytics for high-volume sales organization. Led training and development for 100+ professionals, established coaching methodologies, and drove continuous improvement through KPI analysis and business trend identification. Progressed from top-performing individual contributor to team lead to performance manager.

Key impact: Ranked top 5 in individual sales performance, selected as international trainer, and recognized as Gem Award recipient for sales leadership. Progressed from top-performing individual contributor to team lead to performance manager.

View complete work history

Built This

This portfolio is itself a technical project — not a template, not a builder. Deployed end-to-end on AWS infrastructure I configured from scratch.

AWS S3 CloudFront Route 53 ACM IAM

Configured S3 static hosting, provisioned a CloudFront distribution with SSL via ACM, wired DNS through Route 53, and managed IAM credentials with least-privilege access. View on GitHub →

Certifications

CompTIA Security+ Active

Contact

Actively seeking Technical Program Manager roles at cloud-native and infrastructure-focused companies. Open to remote opportunities where operational leadership and technical depth intersect.

What I bring

A track record of building structure where there isn’t any.
Experience turning performance data into practical coaching and process changes.
Hands-on AWS infrastructure experience — this site is proof.
A genuine interest in cloud and using tech to make teams more effective.